1. Introduction

Help4You ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Username and password
• Profile information
• Communication preferences

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2.3 Communication Data

We collect and store conversations and interactions with our AI system to improve our services and provide support.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your account registration and authentication
• Send you technical notices and support messages
• Respond to your comments and questions
• Train and improve our AI models
• Detect, prevent, and address security issues
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition
• With Your Consent: When you explicitly agree to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers and infrastructure

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct or update your information
• Delete your account and personal information
• Object to or restrict certain processing of your information
• Opt-out of marketing communications
• Data portability

To exercise these rights, please contact us at privacy@help4you.ai

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Third-party services we use include:

• Cloudflare Turnstile (CAPTCHA verification)
• Authentication services
• Analytics providers

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@help4you.ai
• Support: support@help4you.ai